An efficiently operating telephone exchange is, next to efficient servers and quick-to-use mailboxes, one of the most important elements of a successful business. Most companies currently use their own telephone exchange. Especially that it allows not only communication via landline phones, but also from a computer and telephone application. FreePBX is a perfect example of such a telephone exchange.
FreePBX is a modern VoIP (Voice over IP) telephony system managed from a web browser, specifically a website. It is based on the technically most powerful and at the same time the fastest-developed telephone exchange engine – Asterisk. FreePBX is a graphic overlay on this system, significantly shortening the process of implementation and configuration of the control panel in the enterprise. In addition, FreePBX can be installed both on a physical server and in the cloud.
What does FreePBX offer?
FreePBX telephone exchange management through a browser.
This means that after logging in to the control panel you can configure its settings in various ways. Through the browser, we have access to call reports, we can add new user accounts or control incoming calls. And even control the distribution of connections in the company.
Creating a company announcement before starting the call.
The advanced IVR function allows customers calling the hotline to choose a button that will eventually redirect them to the appropriate department and consultant competent in a given issue. Access to the Cofluence knowledge base and Rocket.Chat messenger will streamline the consultant’s work.
Queuing, recording and distribution of connections.
The FreePBX telephone exchange is able to handle the most absorbing Call Center or Hotline. This is possible thanks to the advanced distribution system and queuing of incoming connections. Additionally, conversations conducted by consultants can be eavesdropped in real time, but also recorded and listened at any time.
Addition of several VoIP operators.
FreePBX allows you to connect several VoIP operators to the system. This ensures that the business continuity is maintained in the event of a sudden and unforeseen failure. If for some reason there are problems with connections operated by one of the operators, you can continue to make outgoing connections by another operator until the problems are resolved.
If you are interested in the above offer, please contact us .